Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, April 20, 2012

Free Shipping ends in a few hours!

We are working on some policy changes regarding our shipping, in effect after 6pm EST today.

These changes come after our very long experimental approach to the best shipping policy for our shoppers and for our social enterprise. As we factor in the new prices of raw materials and the changing rates of shipping, we plan to charge a flat fee based on purchase amounts at our store.

We're hoping this will still keep things simple for our wonderful shoppers as we are keeping the rates uniform to ship anywhere in the world. Do check back here for updates or contact us for more info!
-Chitra

// update @6:30pm EST: Our website is offline while we make our changes. Connect with us via email, Facebook, Twitter or right here, while we work through. Hoping to be back up in a few hours.

// update @11:30pm EST: Looks like the updates will take a bit longer... expect to see our site back on Monday with a slightly modified look! :) Happy weekend folks!

Friday, October 28, 2011

Handmade drawings

A bit of a flashback: after Grace Bonney of Design*Sponge wrote about our work in July 2008, things at our small home-office in Kerala got pretty hectic, as I mentioned in my previous post. It was in this crazy moment that I felt like we needed a unique way to thank those first few shoppers who placed orders with us.

I started sketching some handmade thank-you cards to add to the first shipments that left our office.
It was so much fun making them that it quickly turned into an obsession: before long we had sent out over a hundred cards! Basically it turned into a side-project where I tried to find as many ways to illustrate the words "Thank You"; above and below are a few:

 
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